Privacy Policy

Privacy Policy

At Chat & Craft, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a booking.

What information we collect

When you use our website or book a session, we may collect:

Your name

Email address

Phone number

Billing and payment details

Any information you provide when contacting us

How we use your information

We use your information to:

Process bookings and payments

Communicate with you about your booking

Provide customer support

Improve our services and website

We only collect the information we need to run your booking smoothly.

Payments

All payments are processed securely through Shopify and its payment providers. We do not store your full payment details on our servers.

Sharing your information

We do not sell or share your personal information for marketing purposes.

Your information may be shared with trusted services (such as Shopify or payment providers) only where necessary to process your booking and operate our website.

Marketing

We may contact you with updates or information about future events if you have chosen to receive these.

You can unsubscribe at any time.

How we store your information

Your data is stored securely and only kept for as long as necessary to provide our services and meet legal obligations.

Your rights

You have the right to:

Access the personal data we hold about you

Request corrections to your information

Request deletion of your data where appropriate

To do this, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or your data, please contact us through the website contact page.

Location: United Kingdom

Updates

We may update this policy from time to time. Any changes will be posted on this page.

We only collect what we need to make your experience smooth and enjoyable, nothing more.